The service was excellent with the representative that assisted me. He helped explain everything and even found a warranty I was able to use on my front brakes. He made sure I understood what needed to be done and ensured me that if I had any questions I could always call back and ask.
Your customer service Is outstanding. Alan the service Representative makes me feel like I'm home and I'm dealing with family...
As always took my mom’s car in for service. All details of the service provided and what was needed were explained thoroughly and carefully. My service adviser this time was Jimmy who is a very knowledgeable and cultured employee (as well as the others). Always friendly smiles and welcoming faces. Can’t mention everyone , but the gals in the cashiering office also are very sweet and pleasant. Thanks again.
They made it easy and fast on top of that everyone that works there is super dope! Peter Pappas is the man.
Wonderful service experience at Thomas Acura on my 2014 RLX. Very knowledgeable services rep like Allen Sze who is always courteous and gives good advice that you can rely on. I strongly recommend Thomas to any Acura vehicle owner who's looking for a honest and dependable dealer for all service needs.
Great service.
I have searched, and searched for the kind of honest service and quality repair work that I have finally found at the Thomas Acura Service Department. Not only have they taken care of me, but they have also taken care of my mother. I love this place and would highly recommend them to anyone.
Always a pleasure coming here. C There was a new team member Alex and he was great!
Your Service advisor Allen, is a excellent advisor. He treats customers very well. He is a asset to your organization.
You're customer service is outstanding. I was treated like I really mattered to your organization. Thank you once again Alan Sze... You really made me feel welcome and I appreciate that.
Jimmy Hwang in the service department was really great and professional. He provided regular updates on the day of service and even called a few days after to check everything was OK. It was the best experience I have ever had at a dealership. He explained everything very clearly and there were no surprises when it was time to pay. Really great experience and I will recommend to people I know.
Alan is so friendly and easy to work with. He explains everything with much detail. Thank you Alan!
They are always great!!!! don't go anywhere else!!!!! as usual 5 stars
I love ❤️Thomas Acura the whole team there are amazing
I’m impressed with the professionalism shown by the great team of people at Thomas Acura when I purchased my 2018 MDX from them. Leading the team was their Sales Manager Brian, Product Specialist Jeff and Finance Dept Ryan. In my many years of buying and leasing upscale vehicles, I have never come across a team of honest and hard working auto professionals like this team at Thomas Acura. They truly deserve to earn your business and will patiently guide and help you make your decision on the right Acura vehicle of your choice. I highly recommend them and their wonderful dealership. Keep up the good work guys and thank you for making my purchase at Thomas Acura dealership a great experience!
When I need parts for my 05 TL this is where I go! I always get the best service!
Took my MDX in for service. Alan and crew always provide top notch customer service. I won't take my cars anywhere else.
Efficient service
Thank You All for being so Professional & Very kind to me. Allan is so Helpful & Informative ! Jimmy took the time to explain all the functions on my console which I thought I had erased. I was out of the service department Early & Very Happy with the attention they gave my MDX. You both are Awesome & an Asset to Thomas Acura in West Covina! I felt like I was home relaxing in their Lobby. Thank You Again Everyone my car runs like a Champ!
They make you feel like family!
Thomas Acura is the best Acura dealer!!! Best service and great professional and friendly people!
Service rep was very helpful and friendly, car serviced on time, cashier very friendly and efficient. Looking forward to next service appointment.
I trust Thomas Acura as they have highly trained service technicians that truly know how to service my car and keep it running in perfect condition. My service adviser, Alan Sze is the best in his field and I trust his judgment and opinion as I know he will only recommend services that are truly needed. He is honest and knows everything there is related to cars! I would not take my car to any other dealer as the service I receive at Thomas Acura is unsurpassed! I have recommended others to Thomas Acura and have raved about Alan.
Smooth and very gracious people; Jeff, Bryan, Paul, Raquel all were great! They were all very thorough and not pressuring like most dealers. Very friendly.
Easy process in buying a car with friendly people. The best service is here because they care about you and actually listen and try to help not like other dealer try to take your money away
Friendly service. Very willing to help and the Acura lineup does not let you down as far as luxury and style. We got our car from Kevin, we were shopping around and his expertise is what helped us decide to purchase here.
I bought and MDX a month ago, everything went great. I have more than one car under my name and I did not think it was possible to get another one, since the family is growing but Kevin really helped me. He called me few days ago to check up on me see if I had any questions, we I did and he helped me over the phone. It was just a great experience. I highly recommend Kevin if you want a committed person to help you even after car was sold. Great place, friendly and they seem to enjoy their job, I hope they get paid enough because not all sales man from my previous 3 cars called once and Kevin did 2 times in one month. I also love the service, loaners make it better. They do care about people so I hope this review helps.
I want to thank the Entire Thomas Acura team for such a smooth and pressure free buying experience. I especially want to thank Chris Fleischer who was an absolute pleasure to work with. He was professional and courteous with extensive product knowledge yest not at all pushy. While the car buying experience can sometimes be stressful, everyone at the dealership exceeded my expectations and made the deal quick and easy. One more note, I had (3) pre-approved offers and the rate the dealership offered me was even better than what i was able to obtain on the street. If you are looking for a new ride, do yourself a favor and stop by Thomas Acura.
All I can say about Thomas Acura is they really go the extra mile to do what it takes to make there customers happy. Thank you Mark and Allen for the awesome service and the Great attitudes.
I recently leased a new car from Thomas Acura, and all I can say is that the experience was a most pleasant one. I never felt pressured, felt that all of my requests were met, and Fernando was one of the best car dealer salesperson I have ever engaged with. It was worth the drive out from Irvine to Covina, so if you live in Southern California, give Fernando a call - and tell him Neal sent 'ya ;-)
Really Nice lounge with free wi-fi, breakfast snacks, coffee and tea. Comfy sofas and tables close to outlets so you can bring your work. I was there over an hour and the time just flew bye since I was able to get some work done. Great customer service and they still wash your car before returning it.
How much love can I show this place? All of it! After getting my MDX serviced here for the last 8 years (Big hugs to Alan Sze)...it was time for an upgrade to a new 2017 MDX! Jessica Rosas, Pat and Brian are an awesome sales team. There was a hiccup along in the process of getting my car, but I drove home in a beautiful New MDX in Steel with a fantastic technology package. This place is all about service and making the customer feel happy and satisfied. The only sad thing is that with this new car, is that I won't be going to the dealership for service very often. Love them so much!
Great experience. I live in AZ and bought car from them as it happens to be lot cheaper. While other dealership was charging CA sales tax and putting the ounce on me to file a sale-tax return form to save them from doing the paperwork. Thomas Acura said they will do the necessary paperwork and not charge me the CA-sales tax and I pay the sales-tax in AZ. The sale person was very professional and ready with document to sign. They were prompt and did not try to sell me unwanted accessories. I wanted a Standard Car with no Accessories and they gave me that.
Staff was extremely friendly and made things quick and easy. Could not have asked for a better car buying experience. No headaches, no games, just up front, and enjoy the car!
Just bought a used Infiniti G35, in amazing condition. Everyone was extremely helpful and were willing to work with my budget. I never felt that typical sales pressure and I felt that the sales people worked as a team with the manager. They definitely made sure I drove off happy.
I have had several experiences at Thomas Acura and they have all been terrific. Recently, I worked with Fernando Galindo and he did an outstanding job for me. I highly recommend working with Fernando and Zabi at Thomas Acura. If you live anywhere other than Covina it is worth the drive.
This is the second time that I have leased a MDX from Thomas Acura. The experience was great. The people were very friendly and very knowledgeable about the MDX. I got the color and model that I wanted within a very short time. Everyone at the dealership was very organized and the process
Ryan, Bryan, and Sergio took really great care of us. They kept Fernando’s word on pricing since he wasn’t there when we purchased but they kept true to his word on pricing !!!! Thank you guys so much !!!!